AmCham UQ Business School Luncheon
When: Friday 03 June
Time: 11.45 - 2pm
Where: Brisbane Marriott Hotel
Dr Nicole Hartley, UQ Business School
Helen Gluer, Chief Executive Officer, Queensland Rail
Catriona Noble, Managing Director, Retail Distribution, ANZ
Dr Nicole Hartley is a research academic with the Business School at the University of Queensland. Nicole’s career as an academic has spanned 14 years at institutions in both Sydney and Queensland. Her teaching expertise is in advertising, marketing strategy, digital media and consumer behaviour. Her specific research interests include service technology, virtualised services, customer-brand relationships, new media and service innovation.Nicole’s current research agenda focuses upon exploring customer perceptions of the advent of technology and various forms of disruption in the delivery of services. This research is currently focused within the education, tourism and health industries.
Banking customers – rail customers – what do they have in common? Lots! How do you keep customers happy, and returning for more. Helen and Catriona are in very different industries but they share a passion for knowing – and continuing to learn – what their customers want.
Catriona’s prior role as MD for McDonalds Australia, and then McDonald’s Asia Pacific, Middle East and Africa, and Helen’s extensive and diverse career, with more than 28 years of experience gained in the banking, financial, transport and infrastructure industries, most recently as Under Treasurer for the Queensland government, makes them both qualified and experienced to talk about customer loyalty and marketing.
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